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Case study: IT and digitisation for a business in Granada

At in4byte we help businesses keep their IT running so staff can focus on their work. This case study follows a company in Granada that needed a solution for its IT infrastructure.

The client

A service sector company with 18 employees. The company got in touch after discovering that important files had been deleted from several computers following a staff departure. The loss went unnoticed for weeks.

Our initial task was to recover the deleted files . We recovered some of them and found wider problems while investigating.

The challenge

  • An ageing server that frequently stopped responding.
  • Slow, outdated computers without current antivirus protection.
  • Inconsistent email management.
  • No off-site backups.
  • No central user management, access controls or security policies.

Assessment and plan

We carried out an initial assessment at no charge, identified the priorities and proposed a phased plan:

Infrastructure upgrade:

  • We replaced the old server with a Synology NAS with RAID.
  • We replaced five computers, upgraded another five with SSDs or more memory and cleaned up the software on all ten.
  • We installed endpoint detection and response (EDR) with a central management console.
  • We added remote management to keep software up to date.

Email and user access:

  • We moved email to Microsoft 365 and configured it for the business.
  • We brought user identities together in Microsoft Entra ID, formerly Azure AD.
  • We set group-based access policies and restricted external devices.
  • We used Microsoft Intune to manage policies, updates, disk encryption and devices centrally.

Website and online presence:

  • We redesigned the website in WordPress with YOOtheme.
  • We set up an SSL certificate, security plugins and automatic backups.
  • We moved the website to a virtual private server configured for the site’s workload.
  • We configured website analytics and connected the site to Google Business Profile.

Backups:

  • We set up 3-2-1 backups: a local NAS copy, an encrypted cloud copy and a weekly offline copy.
  • Our team makes the weekly offline copy and stores it away from the office.
  • We set up monitoring and alerts for failed backup jobs.

Maintenance and support:

Results

We measured the results after the change:

  • 95% fewer IT incidents after three months.
  • No data loss reported in the year following implementation.
  • Better performance across the fleet, including computers that had only received upgrades.
  • Staff could respond faster with more reliable systems.
  • The website saw twice the traffic, better search visibility and more enquiries.
  • Managers reported more confidence in the systems, and staff were happier with their equipment.
  • The business passed its internal security audit three months after the new infrastructure went live.
Results of the IT maintenance project

Conclusion

The company used a difficult incident to begin a digital transformation without having to replace every system at once.

Microsoft 365, Intune and EDR worked alongside Microsoft 365a clear plan for backups, security and maintenance. Together they gave the business a firmer basis for day-to-day work.

At in4byte we build solutions around the needs of each business. We still support this client with practical, technical and proactive assistance.

Do you know how well your business is protected? Get in touch and we can review your setup.

backups, computer security, digital transformation, digitisation of enterprises, EDR, informatics for enterprises, IT maintenance, Microsoft 365, Microsoft Intune, NAS Synology, remote management, success story, Support IT Granada, technological infrastructure