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Your peace of mind, our goal

Compare our managed IT plans and choose the level of support that fits your business. We help keep systems running and data protected.
Tranquilidad Digital logo

Compare our business plans

Flexible Plan

Pay for support as you need it.

Technical support

Unlimited queries by phone and WhatsApp

❌

Remote troubleshooting

€12 per 20 minutes

Remote support for phones and tablets

❌

Labour

39 €/h + VAT

Travel

9 € + VAT per trip in Granada

24/7 monitoring

5€/device

Security

Backup configuration

❌

Regular backup checks

❌

Cloud backup storage

❌

Management of dedicated backup hardware included

❌

Security audit

❌

Windows and Office licence management

❌

Threat protection

Managed antivirus

8€/device

Ransomware protection and endpoint detection and response (EDR)

❌

Network perimeter protection with a professional firewall

❌

Routine software updates and security patches

❌

Urgent security updates and checks

❌

Business IT

Remote working: remote desktop and VPN setup and management

❌

Printer and network device management

❌

Network performance and business Wi-Fi management

❌

Business email management

❌

Loan equipment after a hardware failure

❌

Training for employees

❌

Essential Plan

Remote help when you need it.

Technical support

Unlimited queries by phone and WhatsApp

✅

Remote troubleshooting included

✅

Remote support for phones and tablets

5€/device

Labour

€29 per hour

Travel

9 € + VAT per trip in Granada

24/7 monitoring

✅

Security

Backup configuration

✅

Regular backup checks

❌

Cloud backup storage

❌

Management of dedicated backup hardware included

❌

Security audit

❌

Windows and Office licence management

❌

Threat protection

Managed antivirus

3€/device

Ransomware protection and endpoint detection and response (EDR)

❌

Network perimeter protection with a professional firewall

❌

Routine software updates and security patches

❌

Urgent security updates and checks

❌

Business IT

Remote working: remote desktop and VPN setup and management

❌

Printer and network device management

❌

Network performance and business Wi-Fi management

❌

Business email management

❌

Loan equipment after a hardware failure

❌

Training for employees

❌

Pro Plan

Broader IT support and security coverage.

Technical support

Unlimited queries by phone and WhatsApp

✅

Remote troubleshooting included

✅

Remote support for phones and tablets

3€/device

Unlimited labour

✅

Travel

9 € + VAT per trip in Granada

24/7 monitoring

✅

Security

Backup configuration

✅

Regular backup checks

✅

Cloud backup storage

€0.05 per GB

Management of dedicated backup hardware included

❌

Security audit

✅

Windows and Office licence management

❌

Threat protection

Managed antivirus

✅

Ransomware protection and endpoint detection and response (EDR)

❌

Network perimeter protection with a professional firewall

❌

Routine software updates and security patches

✅

Urgent security updates and checks

✅

Business IT

Remote working: remote desktop and VPN setup and management

✅

Printer and network device management

✅

Network performance and business Wi-Fi management

❌

Business email management

✅

Loan equipment after a hardware failure

❌

Training for employees

❌

Unlimited Plan

Comprehensive coverage with priority support.

Technical support

Unlimited queries by phone and WhatsApp

✅

Remote troubleshooting

✅

Remote support for phones and tablets

✅

Unlimited labour

✅

Travel included

✅

24/7 monitoring

✅

Security

Backup configuration

✅

Regular backup checks

✅

Cloud backup storage

✅

Management of dedicated backup hardware included

✅

Security audit

✅

Windows and Office licence management

✅

Threat protection

Managed antivirus

✅

Ransomware protection and endpoint detection and response (EDR)

✅

Network perimeter protection with a professional firewall

✅

Routine software updates and security patches

✅

Urgent security updates and checks

✅

Business IT

Remote working: remote desktop and VPN setup and management

✅

Printer and network device management

✅

Network performance and business Wi-Fi management

✅

Business email management

✅

Loan equipment after a hardware failure

✅

Training for employees

✅

Price

Charges depend on the work. Compare the rates above.

Price

1 to 2 users: 29€

3 to 6 users: 49€

7 to 10 users: 99€

Price

1 to 2 users: 49€

3 to 6 users: 79€

7 to 10 users: 169€

Price

1 to 2 users: 89€

3 to 6 users: 169€

7 to 10 users: 299€

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Our plans

Flexible Plan

Pay for support as you need it.


Technical support:


  • Remote troubleshooting (€12 per 20 minutes)
  • Labour (€39 per hour + VAT)
  • 24/7 monitoring (5€/device)

Threat protection:


  • Managed antivirus (€8 per device)

Essential Plan

Remote help when you need it.

The entry-level plan includes:


Technical support:


  • Queries by phone and WhatsApp
  • Remote troubleshooting
  • 25% discount on labour
  • Monitoring

Security:


  • Backup configuration

Pro Plan

Broader IT support and security coverage

Includes the Essential Plan features, plus:


Technical support: 


  • Labour included
  • 24/7 monitoring

Security: 


  • Backup setup and regular checks
  • Security audit

Threat protection:


  • Managed antivirus
  • Routine software updates and security patches
  • Urgent security updates and checks

Business IT:


  • Remote working: remote desktop and VPN setup and management
  • Printer and network device management
  • Business email management

Unlimited Plan

Broader IT support and security coverage


Technical support:


  • Remote support for phones and tablets
  • Travel included

Security: 


  • Cloud backup storage
  • Windows and Office licence management

Threat protection:


  • Ransomware protection and endpoint detection and response (EDR)
  • Network perimeter protection with a professional firewall

Business IT:


  • Network performance and business Wi-Fi management
  • Loan equipment after a hardware failure
  • Training for employees

Which plan suits your business?

Illustration of people with question marks above their heads
Flexible Plan

Pay for the occasional repair or technical support you need.

Essential Plan
The Essential Plan gives you regular remote support without the cost of broader coverage.
Pro Plan
The Pro Plan offers more oversight and support for systems you rely on every day.
Unlimited Plan
The Unlimited Plan gives you priority support and broader coverage through a single team.